Terms and Conditions

Welcome to ProspectOut! By engaging in our cold email marketing and appointment-setting services, you agree to the following terms and conditions:

Guarantee of Results:

As a marketing agency, ProspectOut does not provide any guarantees regarding the outcomes of our services. Results may vary based on several factors, including market conditions, product or service quality, web presence, and client-specific variables.

Refund Policy:

Owing to the nature of our services, which entail outreach and communication with potential business leads, we can’t guarantee specific outcomes or assure success in securing appointments or generating leads. Consequently, all service fees paid to ProspectOut are non-refundable.

Billing Cycle:

The client’s billing cycle begins on the day they submit the onboarding form and concludes on the corresponding date of the following month. Clients are required to settle upfront costs within the initial 5 working days of their next billing cycle.

After each billing cycle, the subscription will automatically renew under the same conditions unless the client chooses to cancel it or ProspectOut cancels it.

Cancellation Policy:

Clients have the flexibility to cancel our services at any time, effective at the end of their billing cycle. This provides clients with the freedom to adjust their marketing strategy as needed. Please be aware that the cancellation does not entitle clients to a refund of any prepaid service fees. The cancellation will take effect from the next billing cycle, and no future charges will be incurred.

Onboarding Form Submission:

Clients are required to submit a comprehensive onboarding form to initiate our services. The information provided in this form will tailor our strategies to effectively meet your business needs.

Payment Models:

In our performance-based model, clients are charged on a per-appointment basis along with a small monthly fee. In our retainer-based model, clients are charged a fixed price with no additional costs.

Costs and Responsibilities:

ProspectOut is responsible for covering all costs associated with tools and email accounts needed for the campaign.

Ownership of Marketing Materials:

The client retains ownership of all marketing materials developed during the course of our services. This includes but is not limited to email accounts, prospect lists, email copies, and any other relevant content.

Domain and Email Accounts:

We are committed to transferring all domains and email accounts associated with the campaign to the client upon request or at the end of the engagement. We may charge an extra fee for this.

Access to Campaign Information:

Clients will be granted access to our sending tool dashboard, providing them with comprehensive information about the ongoing campaign.

Modification of Strategies:

ProspectOut reserves the right to adjust marketing strategies based on campaign performance and changing market conditions. Such modifications will be communicated to the client, and their input will be considered in the decision-making process.

Privacy and Confidentiality:

ProspectOut is committed to maintaining the privacy and confidentiality of client information. We will not disclose sensitive business information to third parties.

Force Majeure:

ProspectOut shall not be liable for any failure or delay in the performance of services due to circumstances beyond its reasonable control, including but not limited to acts of nature, government actions, or unforeseen technical issues.

Termination of Services:

ProspectOut reserves the right to terminate services if the client breaches any of the agreed-upon terms and conditions. In such cases, the client will be notified, and any outstanding fees will be due immediately.

Client Cooperation:

Clients are expected to actively cooperate and provide timely feedback throughout the campaign. Lack of cooperation may impact the effectiveness of the services, and ProspectOut shall not be held responsible for suboptimal outcomes resulting from insufficient client collaboration.

By availing of ProspectOut’s services, you acknowledge and agree to these terms and conditions. ProspectOut reserves the right to modify these terms at any time, and clients will be notified of any changes promptly.